TEAMS WORKING TOGETHER
Process design and ownership
Find where work stalls between departments and agree a clear operating model.
Discuss the task ↗Where the gap appears
Each department completes its part, yet the order still stalls. The gap often sits between teams: incomplete information, no next owner or no exception rule. Examine these handovers using actual working examples.
Process map, roles and handover rules
- Define the start, finish and owner of the end-to-end process.
- Specify the output one team hands to the next.
- Remove duplicate checks and approvals without a defined purpose.
- Agree escalation rules and acceptance criteria.
Discovery defines the solution scope and acceptance criteria. Start with a process whose outcome can be verified.
Our approach
From the question to a decision.
- 01
Understand the process
Walk through a real example with the teams. Record handovers, data and delays.
Agreed process map - 02
Design the rules
Assign owners, define exceptions and select the technology scenario.
Solution specification - 03
Test in practice
Configure a bounded pilot and validate it against acceptance cases.
Accepted pilot - 04
Embed the change
Train by role, hand over support and agree the next rollout wave.
Operating standard